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Customer Service

Shipping & Delivery
For products that are in stock, we ship within 24-72 hours from the time your payment has been confirmed. Econolight ship via several of the major carriers, including Australia Post and Toll Ipec. Customers are unable to opt for the carrier of their choice. Orders over $250.01 (exclusive of GST) will be delivered free, orders $250.00 (exclusive of GST) or under will incur a flat $25.00 (exclusive of GST) handling and delivery charge. We will notify you by email if any products you have ordered are out of stock, you can then choose to backorder the product or receive a refund.
Privacy & Security
Econolight is committed to ensuring that your privacy & security is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured this information will only be used in accordance with the terms set out in the privacy policy page of this website. Econolight may ammend our privacy policy from time to time by updating our privacy policy page. You should check this page regularly to ensure you are in agreement with any changes.
Returns & Replacements
Any item supplied by Econolight that is received damaged will be repaired or replaced by Econolight at no expense to the purchaser provided we are notified within 7 days of receipt of the said goods. If an item fails during the warranty period, a completed warranty claim form must be completed and submitted directly to Econolight by the end user not the reseller click here. We do not issue refunds if you simply change your mind. Econolight complies with all aspects of Australian Consumer Law.(Click here)
Ordering
Ordering can only be done via the wholesale distributors portal. To gain access to the wholesale distributors portal you must first register. Once we have received your application and varified that you are a bona fide lighting reseller we will authorise your account password & advise you by email accordingly. When you login using your password you will have access to images and details on all the Econolight products along with the confidential wholesale pricing. From here it is quite simple to add products to your shopping cart and proceed to the checkout.
Payment, Pricing & Promotions
Econolight accepts the following payment methods: PayPal, Credit Card (via PayPal) and Direct Deposit. As there are no fees associated with direct deposit payments Econolight offers a further 1.5% discount on orders paid by direct deposit. Orders over $250.01 (exclusive of GST) will be delivered free, under $250.00 (exclusive of GST) will incur a flat $25.00 (exclusive of GST) handling and delivery charge. If at any time we offer special promotions we will advise you of any conditions applying to the promotion at that time.
Direct Depositing Information
             Account Name: Econolight
             BSB: 484-799 - Account Number: 507187599 
Updating Account Information
If the structure, business name, address or ABN of your business changes we require you to advise us of the changes at you earliest convenience. We will then adjust our records so that our invoices to you reflect the correct information.